CAN I PROVIDE THE WORDING FOR MY LETTER?
Yes, I am happy for you to dictate the wording. Please keep the words to a maximum of 200 words. If you need more space please select the option for Letter to Three Children.


CAN TWO CHILDREN FEATURE IN ONE LETTER?
Yes, this is a cost effective way of bringing the magic of Christmas to your children. Please be aware there is a maximum of 200 words in one letter only. I will do my best to include as much information provided as possible, but I may have to omit some information if there is too much for one page.


CAN MY THREE CHILDREN BE IN ONE LETTER?
Yes you can order this option in my online shop. There is an additional cost for larger letters to accommodate three children.


WHAT IS THE DELIVERY TIMESCALE?
All orders are completely bespoke and made to order. During busier times creation and postage can be between 14 and 21 days. Should you require delivery by a certain date please contact me asap to see if I can accommodate your request.


HOW IS MY ORDER SENT?
Postage is via Royal Mail 1st Class Signed For. This is NOT a track-able service. Should you require tracking please chose the Special Delivery by Royal Mail in my online shop. This is at an additional cost.


WILL YOU COMBINE DELIVERY CHARGES FOR MULTIPLE ORDERS?
Yes, if they are all going to the same address.


DO YOU POST INTERNATIONALLY?
Yes. Please contact me and I will provide a quote for P+P. Please be aware of the final posting dates to that country and my current lead time for creation. I hold no responsibility for order that are posted outside of the UK that go missing or arrive damaged, as I cannot claim to Royal Mail on international orders.


HOW WILL MY LETTER ARRIVE?
Your order will be posted in discreet hard backed envelope and in plain bubble envelope packaging if other items are included. Or in a box for large orders. The parcel will be addressed to whomever placed the order or F.A.O. if instructed to.


CAN THE ACTUAL LETTER FROM SANTA ARRIVE THROUGH MY LETTERBOX?
Yes - however the envelope will require actual Royal Mail 1st Class Signed For Sticker. I cannot be held responsible should any damage occur to the artwork/envelope or the wax seal on the reverse.


CAN YOU SEND THE LETTER WITH JUST REGULAR STAMPS ON - NO SIGNED FOR SERVICE?
No. All my items require signing for.


WHEN DO I GIVE THE LETTER TO MY CHILD?
That is up to you. Many parents 'stage' the delivery on Christmas Eve. Please be aware to provide me with the correct tense you wish me to write to your letter in. You can change it if it requires to read as if it will be delivered on Christmas Eve and therefore 'tomorrow morning' is Christmas. 


CAN YOU WRITE TO SOMEONE WHO IS NOT A CHILD? I.E. PARENTS, PARTNER, FRIEND?
Yes. Santa will write to anyone - Even pets! (From Santa Paws or Santa Claws).


CAN THE LETTER BE FROM FATHER CHRISTMAS INSTEAD OF SANTA?
Yes, just please make me aware when you send me the personalisation information.


DO YOU OFFER DISCOUNT IF I ORDER MULTIPLE LETTERS?
No, I can't give discounts for multiple orders of handmade items as they all still have to be individually and painstakingly handmade by me. I do give small discounts on items I have not handmade, if all items are going to the same address.


CAN I COLLECT IN PERSON?
Yes, by strict appointment only.


CAN I PAY ON COLLECTION?
No. All orders are strictly to be paid in full at time of ordering. This is due to previously some customers promising to pay on collection and then going AWOL.


I WANT TO CANCEL MY ORDER - I MUST BE CRAZY! ;-)
Any cancellations after your order has been physically started on will incur a fee of 50%. If I have not started your order you will receive 100% of your order refunded.